See MEPCO Bill Online Easily

Information Shown on Your Electricity Bill

Your MEPCO electricity bill contains more than just the amount due. It gives you a complete summary of your connection, monthly usage, charges, and payment status.

Key details usually include:

• Reference number and customer ID: Used to identify your electricity connection and check the bill online.
• Consumer name and address: Shows who the connection is registered to and where the electricity is supplied.
• Billing month: Indicates the period covered by the bill.
• Previous and current meter readings: Used to calculate how much electricity you consumed.
• Units consumed: The total electricity usage for the billing period, usually measured in kilowatt-hours.
• Tariff and energy charges: The cost of the electricity used based on the applicable rate.
• Taxes and additional charges: May include government taxes, surcharges, fixed charges, or adjustments.
• Previous balance or arrears: Any unpaid amount carried forward from an earlier bill.
• Due date: The final date to pay the bill without a late-payment charge.
• Amount payable: Shows the total due before the deadline and, where applicable, the higher amount payable after it.

Reviewing these details helps you confirm that the bill belongs to your connection, understand why the total changed, and spot possible reading or payment issues early.

How to Download or Print a Duplicate Bill

After opening your MEPCO bill online, you can save a digital copy or print it for payment and record-keeping.

Download the Bill as a PDF

Open the bill page and choose the Print option in your browser. In the printer menu, select Save as PDF, choose where to save the file, and confirm.

On most devices, you can also use:

• Windows: Press Ctrl + P
• Mac: Press Command + P
• Mobile: Open the browser menu and choose Print or Share, then select the PDF option

Print a Paper Copy

Connect your device to a printer, open the bill, and select Print. Check the preview before printing to make sure the reference number, amount, due date, and barcode are clearly visible.

Useful Advice

Save the file with a clear name, such as MEPCO-Bill-July-2026.pdf, so it is easy to find later.

Before downloading or printing, confirm that the consumer name, reference number, billing month, and payable amount match your connection.

A duplicate bill is only another copy of the same bill. It does not create an additional charge or mean that you need to pay twice.

Keep the downloaded bill and payment receipt until the payment appears in your account history.How to Pay a MEPCO Bill

You can pay your MEPCO bill through several digital and in-person channels. The exact menu names vary by provider, but the basic process is usually the same: select MEPCO, enter your reference number or customer ID, verify the bill details, and confirm the payment.

Before paying, check that the consumer name, billing month, payable amount, and due date match your bill.

Mobile Banking Apps

Most major banking apps in Pakistan include electricity bill payments.

Open your bank’s app and look for Bill Payments, Utility Bills, or Electricity. Select MEPCO, enter the reference number or customer ID requested by the app, and review the bill information before confirming.

For example, myABL supports MEPCO payments using a 14-digit reference number or customer ID. (Allied Bank)

After payment, save the receipt or transaction number. Do not close the app until you receive a successful-payment confirmation.

Internet Banking

You can also pay through your bank’s internet-banking website.

Sign in through the bank’s official website, open the utility-bill section, choose MEPCO, and enter the required account details. Confirm that the amount and consumer information are correct before authorizing the transaction.

Always type the bank’s website address yourself or use a saved bookmark. Avoid signing in through links received in unexpected messages.

Mobile Wallets

Mobile-wallet apps commonly provide a bill-payment section for electricity and other utilities.

Open the wallet, select Electricity Bill, choose MEPCO when available, and enter your reference number. Review the consumer details and amount, then approve the payment using the app’s security process.

Easypaisa states that its app supports payments for electricity and many other billing organizations, although the billers currently available should be confirmed inside the app. (Home easypaisa)

Keep enough balance in the wallet to cover the full bill and any fee shown before confirmation.

ATMs

Many banks allow utility-bill payments through their ATMs.

Insert your card, enter your PIN, and choose the bill-payment or utility-payment option. Select electricity, choose MEPCO, and enter the requested reference number or customer ID. Check the displayed details carefully, confirm the payment, and collect the printed receipt.

ATM menus differ between banks, so the wording may not be identical.

Bank Branches

You can take a printed or duplicate copy of your bill to a participating bank branch and pay over the counter.

Give the bill and payment amount to the cashier, then collect the stamped receipt. Before leaving, make sure the receipt shows the correct amount and payment date.

This option can be useful for people who prefer cash or do not use online banking.

Post Offices and Authorized Collection Points

Some bills may also be accepted at post offices or other authorized collection locations.

Take a clear copy of the bill and ask the collection point to confirm that it currently accepts MEPCO payments. Payment arrangements can change, so it is better to verify before visiting.

Always request a receipt and keep it until the payment is reflected in the billing record.

Phone Banking and Other Bank Services

Some banks provide utility payments through phone banking, wallet services, or other electronic channels.

Follow the bank’s official instructions and never share your PIN, password, or one-time code with a person claiming to process the bill for you. A legitimate payment system may ask you to enter an OTP yourself, but support staff should not ask you to read it aloud.

Paying After the Due Date

A MEPCO bill may show one amount payable by the due date and a higher amount payable afterward.

When paying late, use the amount retrieved by your bank or payment provider rather than manually entering the earlier amount. If the provider does not accept the bill or shows an unexpected total, check the latest bill details before trying again.

After You Make the Payment

Save the digital receipt, transaction ID, SMS confirmation, or stamped paper receipt.

Payment status may not update immediately across every system. Avoid paying a second time simply because the online bill still appears unpaid shortly after the transaction. Check again later and contact the payment provider if the payment remains missing.

If the consumer details displayed during payment do not match your connection, cancel the transaction and recheck the reference number.

What to Check Before Paying—and Why Your Bill May Be Higher Than Expected

Before paying your MEPCO bill, take a minute to review the main details. This helps you avoid paying the wrong account, missing an old balance, or overlooking an unusual increase in electricity usage.

Confirm the Consumer Details

Check that the consumer name, service address, reference number, and customer ID belong to your connection.

A single incorrect digit can open another customer’s bill. Do not continue with payment unless the displayed details match your electricity account.

Check the Billing Month

Make sure you are viewing the latest bill rather than an older duplicate copy.

This is especially important when you have saved previous bills on your phone or computer. Paying an old bill may not settle the current amount.

Review the Due Date

Look at the last date for payment without a late-payment charge. The bill may show:

• The amount payable by the due date
• A higher amount payable after the due date

When paying through a banking app or wallet, confirm that the amount retrieved by the payment service matches the correct payment period.

Compare the Current Meter Reading

Find the current meter reading printed on the bill and compare it with the reading shown on your physical meter.

The meter will normally have moved forward since the reading date, but it should not be lower than the figure on the bill. A major difference may indicate an incorrect or estimated reading.

Taking a clear photo of the meter can be useful if you need to raise a billing complaint.

Check the Units Consumed

Compare the current month’s electricity usage with recent bills. A moderate increase may be normal, but a sudden rise deserves closer attention.

When comparing usage, look at units consumed rather than only the final amount. The total bill can rise even when consumption changes only slightly because tariffs, taxes, adjustments, and billing slabs can affect the final figure.

Review Previous Payments and Arrears

Check whether the bill includes a previous balance, unpaid amount, or arrears.

An old balance may appear when:

• A previous bill was not paid
• Payment was made after the billing record was prepared
• A transaction was delayed or not successfully processed
• Less than the full payable amount was received
• A correction or adjustment was added to the account

Keep your previous payment receipt or transaction ID until the amount is reflected in the billing system.

Look for Adjustments and Additional Charges

The final total may include more than the cost of electricity consumed. Review the bill for items such as:

• Fixed charges
• Government taxes
• Fuel-related adjustments
• Tariff adjustments
• Meter charges
• Arrears
• Late-payment charges
• Previous billing corrections
• Other applicable duties or surcharges

Do not assume that every increase is caused by higher unit consumption. The charge breakdown often explains why the total changed.

Check Whether the Bill Has Already Been Paid

Before confirming a payment, check your banking history, wallet transactions, SMS messages, and paper receipts.

This is particularly important when another household member may have paid the bill. Paying the same bill twice can create unnecessary complications, even if the additional amount is later adjusted.

Verify the Details Shown by the Payment Provider

When you enter your reference number in a banking app, ATM, or mobile wallet, the provider should retrieve account information.

Before confirming, check:

• Consumer name
• Billing company
• Billing month
• Payable amount
• Due date or late-payment amount
• Reference number or account identifier

Cancel the transaction if the information does not match your bill.

Why Your MEPCO Bill May Be Higher Than Expected

A higher bill does not always mean there is an error. Electricity usage and billing totals can change for several reasons.

Increased Use of High-Power Appliances

Air conditioners, electric heaters, water pumps, irons, ovens, refrigerators, and other heavy appliances can significantly increase consumption.

Even a small increase in daily operating time can add many units over a full billing period.

Seasonal Electricity Use

Electricity consumption often rises during very hot or cold weather.

In summer, air conditioning, fans, refrigerators, and water pumps may operate for longer periods. During winter, electric heaters, geysers, and heating appliances can have a similar effect.

A Longer Billing Period

Check the meter-reading dates or number of billing days.

A bill covering more days than usual will normally show higher consumption, even if your average daily usage has not changed.

A better comparison is:

Units consumed ÷ number of billing days

This gives you an approximate daily consumption figure.

Higher Tariff Slabs

Electricity charges may not use one flat rate for every unit. In some tariff structures, the rate can increase when consumption passes certain limits.

This means that a relatively small increase in units may cause a larger increase in the final bill.

Peak-Hour Consumption

Customers with time-of-use meters may be charged different rates during peak and off-peak periods.

Running high-power appliances during peak hours can make the bill more expensive even when total unit consumption is similar to the previous month.

Previous Arrears or Late-Payment Charges

An unpaid balance from an earlier month can be added to the new bill.

If the previous bill was paid late, the current statement may also include a late-payment charge or an amount that had not yet been updated when the bill was prepared.

Taxes, Surcharges, and Adjustments

Taxes and billing adjustments can increase or decrease from one month to another.

Some adjustments may relate to earlier periods rather than only the electricity used during the current month. Review the charge descriptions instead of judging the bill only by its final total.

Estimated or Incorrect Meter Reading

If the meter could not be read, the bill may be prepared using an estimated reading. A later bill may then include an adjustment based on the actual meter reading.

An incorrect reading can also result from a recording or data-entry error. Compare the billed reading with your physical meter and recent bills.

Faulty Appliances

An appliance with a fault can consume more electricity than expected.

Common examples include:

• An old refrigerator running continuously
• A water pump that does not switch off properly
• A damaged air conditioner compressor
• An electric geyser left on for long periods
• Faulty wiring or heating elements
• Freezers with damaged door seals

If usage remains unusually high, consider testing high-consumption appliances individually or asking a qualified electrician to inspect them.

Electrical Leakage or Wiring Problems

Damaged wiring, poor insulation, or current leakage can contribute to unexpected consumption and may also create a serious safety risk.

Warning signs can include:

• Electric shocks from appliances or metal surfaces
• Burning smells
• Hot switches or sockets
• Frequent breaker trips
• Unexplained meter movement when appliances are switched off

Contact a qualified electrician rather than attempting to inspect live wiring yourself.

Changes in Household Routine

Your usage may increase because of changes that are easy to overlook, such as:

• More people staying at home
• Guests or additional family members
• Working from home
• School holidays
• New appliances
• Longer appliance use
• A water pump operating more often
• Charging an electric vehicle or backup system

Think about what changed during the billing period before assuming that the meter is faulty.

Meter Replacement or Account Adjustment

A meter replacement, account correction, tariff change, or previous billing dispute can produce an adjustment on the bill.

Look for remarks, corrected readings, previous-meter details, or adjustment entries. Contact MEPCO if the reason is unclear.

What to Do When the Amount Still Looks Wrong

Do not ignore a bill simply because it appears incorrect. Missing the due date may still lead to late charges or service-related issues.

Start by:

• Comparing the billed reading with the physical meter
• Checking previous bills and payment receipts
• Calculating average daily consumption
• Reviewing arrears, taxes, and adjustments
• Taking a dated photo of the meter
• Saving a copy of the disputed bill
• Contacting MEPCO through an official complaint channel

When reporting the issue, provide your reference number, billing month, meter reading, bill copy, meter photograph, and proof of previous payments. This gives the support team clearer evidence to investigate the account.Understanding Electricity Units and Meter Readings

Your MEPCO bill records electricity use in kilowatt-hours (kWh), commonly called units. One unit equals the electricity consumed by a 1,000-watt appliance running for one hour.

For example, a 1,000-watt electric heater used for one hour consumes roughly one unit. A 100-watt fan would need to run for about ten hours to use approximately one unit.

How Units Are Calculated

Your monthly consumption is generally calculated by subtracting the previous meter reading from the current meter reading:

Current meter reading − previous meter reading = units consumed

For example:

• Previous reading: 18,450
• Current reading: 18,725
• Units consumed: 275

The number of units is then used to calculate energy charges according to your tariff. Taxes, fixed charges, adjustments, arrears, and other applicable items are added separately, so the final bill is usually higher than the basic cost of the units alone.

How to Read Your Electricity Meter

The reading shown on the bill should correspond to the reading recorded from your physical meter on or around the stated meter-reading date.

When checking the meter:

• Note the main numerical reading displayed on the screen
• Ignore temporary symbols or status codes
• Check whether the meter cycles through more than one reading
• Compare the reading with the current-reading figure printed on the bill
• Take a clear photograph showing the reading and meter number if something appears incorrect

The physical meter reading will normally be slightly higher than the billed reading because electricity continues to be used after the meter-reading date. However, it should not normally be lower.

Single-Rate and Time-of-Use Meters

A standard meter records total electricity consumption as one combined figure.

A time-of-use meter, sometimes called a TOU or TOD meter, records peak and off-peak consumption separately. A bill for this type of connection may show separate readings and units for each period.

If your bill contains separate peak and off-peak unit entries, the time at which electricity is used can affect the amount charged. If it shows only one combined usage figure, your connection may use a standard tariff rather than separate time-based billing.

Compare Units, Not Only the Final Amount

When reviewing a higher bill, compare the number of units consumed with previous months before comparing the payable totals.

The amount can change because of tariff rates, taxes, billing adjustments, previous arrears, or the number of days covered. Comparing units gives you a clearer picture of whether your actual electricity use increased.

It can also help to calculate your average daily use:

Units consumed ÷ number of billing days = average units used per day

This is useful when one bill covers more or fewer days than another.

Peak and Off-Peak Hours

Peak hours are the periods when demand on the electricity network is usually highest. Off-peak hours are the remaining hours of the day when demand is generally lower.

For customers with time-of-use meters, electricity consumed during peak hours may be billed at a different rate from electricity used during off-peak hours.

Current Seasonal Peak-Hour Schedule

The PITC bill portal publishes the following seasonal schedule:

Months	Peak hours	Off-peak hours
December to February	5:00 PM to 9:00 PM	Remaining 20 hours
March to May	6:00 PM to 10:00 PM	Remaining 20 hours
June to August	7:00 PM to 11:00 PM	Remaining 20 hours
September to November	6:00 PM to 10:00 PM	Remaining 20 hours

These timings can be revised, so customers should confirm the current schedule through the official PITC portal or their latest tariff information. (PITC Bill Service)

Who Is Directly Affected?

Peak and off-peak rates mainly affect customers whose tariff and meter record consumption by time period.

You may have a time-of-use connection if your bill shows:

• Separate peak and off-peak readings
• Separate unit totals for each period
• Different peak and off-peak tariff rates
• Terms such as TOU, TOD, peak, or off-peak

Customers with a standard single-rate meter may not be charged separate rates according to the time of day. They can still reduce their total consumption by avoiding unnecessary appliance use during busy evening hours.

How Peak-Hour Billing Works

Suppose a time-of-use customer consumes:

• 200 units during off-peak hours
• 80 units during peak hours

Although the total consumption is 280 units, the two groups may be charged at different tariff rates. Shifting some flexible usage from peak to off-peak hours may therefore reduce the bill without changing the total amount of work performed by the appliances.

The actual saving depends on the tariff shown on the customer’s bill. Avoid using a fixed online estimate because electricity rates and tariff categories can change.

Appliances to Use Outside Peak Hours

Where practical, consider moving flexible, high-consumption activities to off-peak periods, including:

• Washing machines and clothes dryers
• Electric irons
• Water pumps
• Electric water heaters
• Dishwashers
• Battery or backup-system charging
• Electric vehicle charging
• Other heavy equipment that does not need to operate immediately

Safety and household needs should come first. Do not delay essential cooling, heating, medical equipment, or necessary water supply solely to avoid peak hours.

Practical Ways to Reduce Peak Usage

You can reduce evening demand by cooling rooms before peak hours begin, using appliance timers, ironing clothes in batches, and avoiding running several high-power appliances at the same time.

For air conditioners, keeping doors and windows closed, cleaning filters, and using a sensible thermostat setting may reduce consumption more effectively than repeatedly switching the unit on and off.

The goal is not simply to stop using electricity. It is to reduce waste and move non-urgent usage to periods when the applicable tariff may be lower.What to Do If the Bill Appears Incorrect

An unexpectedly high amount does not always mean the bill is wrong, but you should investigate any reading, charge, or payment detail that does not match your records. Check the bill carefully before submitting a complaint so you can explain the issue clearly and provide useful evidence.

Confirm That You Opened the Correct Bill

Start by checking the consumer name, service address, reference number, customer ID, meter number, and billing month.

A mistyped reference number may display another customer’s account. Do not pay the bill unless the connection details belong to you.

Compare the Bill With Your Physical Meter

Find the current meter reading shown on the bill and compare it with the reading displayed on your meter.

The physical reading may be slightly higher because electricity use continues after the meter-reading date. However, investigate the bill when:

• The physical reading is lower than the billed reading
• The difference is unusually large
• The bill shows a reading that does not follow the previous month’s figure
• The meter number on the bill does not match the installed meter
• Peak and off-peak readings appear to be reversed

Take a clear photograph showing the meter reading and meter number. Where possible, ensure the date and time of the photograph are recorded by your phone.

Check Whether the Reading Was Estimated

Look for any indication that the bill was prepared using an estimated, average, provisional, or adjusted reading.

Estimated billing may occur when the meter cannot be accessed or read. Once an actual reading is recorded, a later bill may include a correction for electricity used during the earlier period.

Compare several months rather than reviewing one bill in isolation. This can help you determine whether the current amount includes a previous underestimation or adjustment.

Review the Units and Billing Period

Subtract the previous reading from the current reading to confirm the units consumed.

Also check the meter-reading dates. A longer billing period can produce a higher bill even when your average daily electricity use remains similar.

Calculate approximate daily consumption using:

Units consumed ÷ billing days = average units per day

Compare this figure with previous months. It gives a more useful comparison than looking only at the final payable amount.

Examine Arrears, Taxes, and Adjustments

A high total may result from charges other than current electricity consumption.

Review the bill for:

• Previous unpaid amounts
• Late-payment charges
• Tariff or fuel-related adjustments
• Fixed charges
• Government taxes and duties
• Meter or service charges
• Corrected readings
• Account adjustments
• Duplicate or reversed transactions

A charge may relate to an earlier billing period, so check the description and compare it with previous bills.

Verify Previous Payments

If the bill includes an amount you already paid, check your bank statement, mobile-wallet history, ATM receipt, SMS confirmation, or stamped payment receipt.

Confirm that:

• The payment was successful rather than pending or failed
• The correct reference number was used
• The full amount was paid
• The payment date was before the new bill was prepared
• The transaction was not reversed
• Another bill was not paid by mistake

Keep the transaction ID and receipt. A screenshot of a payment-entry screen is less useful than a completed transaction confirmation showing the date, amount, and account details.

Rule Out Changes in Electricity Use

Before concluding that the bill is incorrect, consider whether consumption may have increased because of:

• Hot or cold weather
• Longer use of air conditioners or heaters
• Additional household members
• New appliances
• Water-pump problems
• Electric geysers left on
• Refrigerators or freezers running continuously
• Battery, UPS, or electric-vehicle charging
• A longer billing cycle

Compare the current units with the same season in an earlier year when possible.

Check for Appliance or Wiring Problems

Unexpected meter movement can result from a faulty appliance, damaged wiring, or electrical leakage.

Switch off appliances individually and observe whether consumption changes. You may also turn off all normal loads and check whether the meter continues to record significant use.

Do not open the meter, remove seals, or inspect live wiring yourself. Ask a qualified electrician to investigate if you notice burning smells, hot sockets, frequent breaker trips, shocks, or unexplained electricity use.

Gather Evidence Before Making a Complaint

A well-documented complaint is easier to investigate. Prepare:

• Your reference number and customer ID
• A copy of the disputed bill
• Clear photographs of the meter reading and meter number
• Copies of recent bills
• Previous payment receipts
• The billing month in question
• A brief explanation of the suspected error
• Any relevant complaint or transaction numbers

Keep the original files and submit copies where possible.

Contact MEPCO Through an Official Channel

Report the issue through an official MEPCO customer-service, complaint, or local office channel. Avoid sharing account information with unofficial social-media pages or individuals claiming they can privately correct the bill.

State the problem precisely. For example:

The bill shows a current reading of 24,850, but the physical meter displayed 24,410 on the same date. I have attached a photograph showing the meter number and reading.

A specific explanation is more useful than simply saying the bill is too high.

Ask for the Appropriate Check or Correction

Depending on the problem, you may need to request:

• Verification of the recorded meter reading
• Correction of an incorrect reading
• Investigation of an estimated bill
• Updating of a missing payment
• Review of arrears or adjustments
• Inspection or testing of the meter
• Correction of consumer or meter details
• Explanation of an unfamiliar charge

Record the complaint number and the date it was submitted. Ask how and when you can check its status.

Do Not Assume a Complaint Stops the Due Date

Submitting a complaint may not automatically extend the payment deadline or prevent late charges. Ask MEPCO what payment is required while the case is being reviewed.

Do not withhold payment based only on informal advice. Where a disputed amount is involved, obtain clear instructions from the authorized office and keep a record of what you were told.

Follow Up and Keep Records

Save copies of all bills, photographs, receipts, complaint numbers, messages, and written responses until the matter is resolved.

When following up, refer to the original complaint number rather than opening multiple complaints for the same issue. If a correction is approved, check the next bill to confirm that the adjustment has been applied properly.

When the Meter May Need Inspection

Request professional inspection when:

• The meter display is blank or damaged
• The reading changes unusually quickly
• The meter records usage when the property is disconnected from normal loads
• Peak and off-peak registers appear incorrect
• The installed meter number differs from the bill
• The meter has been replaced but the account has not been updated
• Consumption remains abnormal after appliances and wiring have been checked

Do not tamper with the meter or its seals. Unauthorized interference can create safety, billing, and legal problems.MEPCO Complaints and Customer Support

Contact MEPCO or the official Power Information Technology Company complaint system when an issue cannot be resolved by checking the bill, payment receipt, meter reading, or account details yourself.

For most complaints, the Customer Complaint Management System (CCMS) is the best starting point because it allows you to register the issue, receive a ticket number, and track its progress online.

When to Contact Customer Support

You should report the issue when you experience:

• An incorrect or unusually high meter reading
• A bill based on an estimated reading
• A payment that is missing from your account
• Arrears that you believe were already paid
• An unexplained adjustment or additional charge
• An incorrect consumer name, address, tariff, or meter number
• A damaged, blank, burnt, or apparently faulty meter
• A meter replacement that is not reflected on the bill
• Repeated voltage problems or power interruptions
• A disconnected supply that has not been restored after the issue was settled
• A duplicate payment
• A disputed detection bill
• A new-connection or load-change issue
• A complaint that was closed without resolving the problem

Urgent electrical hazards, such as fallen wires, sparking equipment, damaged poles, exposed conductors, or a burning transformer, should be reported immediately. Keep a safe distance and do not attempt to touch or repair electrical equipment yourself.

Official Complaint Channels

Register a Complaint Online

Use the official PITC Customer Complaint Management System to submit a complaint online.

The form can identify a customer through a 14-digit reference number or a registered mobile number. It asks for contact information and details about the problem so the complaint can be routed to the relevant electricity company and office. (ccms.pitc.com.pk)

Online registration is usually the most useful option for billing, meter, payment, and service complaints because it creates a written record.

Call the Electricity Contact Centre

You can call the national electricity contact centre at:

118

This channel is useful for reporting outages, supply failures, damaged equipment, meter problems, billing concerns, and urgent electricity complaints. The official PITC complaint page lists 118 as a complaint channel. (PITC Bill Service)

Keep your bill nearby because the representative may ask for your reference number, address, meter information, and contact number.

Submit a Complaint by SMS

You can send an SMS to:

8118

The official PITC complaint information lists 8118 as the SMS complaint channel. (PITC Bill Service)

Include the requested account identifier and a clear description of the problem. SMS is particularly useful when internet access is unavailable, although a complex billing dispute may still require supporting documents or an office visit.

Send an Email

Complaints can also be sent to:

[email protected]

This address is published on the official PITC complaint page. (PITC Bill Service)

Email is a good option when you need to attach:

• A copy of the disputed bill
• Meter photographs
• Payment receipts
• Bank or wallet transaction confirmations
• Previous bills
• Written explanations
• Copies of earlier complaint records

Use a clear subject line, such as:

MEPCO Billing Complaint – Reference Number 12345678901234 – July 2026

Avoid sending banking passwords, PINs, one-time codes, or unnecessary identity documents.

Track a Complaint Online

After registering a complaint, keep the ticket number and use the official tracking service.

You can track it through:

• Track by ticket number
• Track by reference number

The tracking system can show the complaint status, category, history, assignment, and recorded resolution. It also allows feedback to be provided on a complaint. (ccms.pitc.com.pk)

Do not rely only on a verbal assurance that the complaint has been registered. Ask for or save the ticket number.

Visit the Relevant MEPCO Office

Some problems are easier to handle at the local subdivision, customer service centre, or revenue office, particularly when original documents need to be reviewed.

An office visit may be appropriate for:

• Billing corrections
• Meter testing or replacement
• Incorrect tariff or connection details
• Missing payments requiring documentary proof
• Disconnection or reconnection disputes
• Detection bills
• Ownership or consumer-name changes
• New connections and load changes
• Complaints that remain unresolved online

The appropriate subdivision or complaint-office information may appear on your electricity bill. Take the bill with you so staff can identify the responsible office.

Which Channel Should You Use?

For Power Outages and Electrical Hazards

Call 118 or use the available complaint channel immediately. Provide the exact address, nearby landmark, feeder or transformer information when known, and a description of the danger.

Do not report a hazardous wire merely as a general outage. Clearly state that it presents a safety risk.

For Billing and Meter-Reading Problems

Register the complaint through CCMS or send a documented email. Attach a clear meter photograph and a copy of the bill.

Include the billed reading, physical reading, billing month, meter number, and the date the photograph was taken.

For Missing Payments

First contact the bank, wallet provider, ATM operator, or collection point to confirm that the transaction was completed and not reversed.

Then contact MEPCO or CCMS with:

• Reference number
• Amount paid
• Payment date and time
• Transaction ID
• Payment channel
• Receipt or confirmation
• Billing month

A successful deduction from your account does not always prove that the biller received the payment, so both the payment provider and MEPCO may need to investigate.

For a Faulty Meter

Report the fault and request an official meter inspection or test.

Do not break the seal, open the meter, alter wiring around it, or arrange an unofficial repair. Take photographs showing the display, meter number, seals, and any visible damage.

For Detection Bills and Serious Disputes

Ask for the written basis of the charge, the relevant inspection information, the calculation, and the available review or appeal procedure.

Keep all notices and correspondence. These disputes can be more complex than ordinary monthly billing questions, so verbal explanations alone may not be enough.

Information to Prepare Before Contacting Support

Having complete information can prevent unnecessary delays. Prepare:

• Your 14-digit reference number
• Customer ID, when available
• Consumer name and service address
• Registered mobile number
• Billing month
• Meter number
• Current meter reading
• A clear description of the problem
• Date the issue began
• Copies of relevant bills
• Meter photographs
• Payment receipts or transaction IDs
• Previous complaint numbers

Describe one main issue per complaint where practical. Combining an outage, incorrect payment, meter fault, and ownership change into one unclear message can make the complaint harder to route.

How to Write a Useful Complaint

A good complaint explains what is wrong, what the records show, and what action is required.

For example:

My July 2026 bill shows a current meter reading of 28,740. The physical meter displayed 28,315 on 12 July 2026. The meter number matches the bill. I have attached photographs of the meter and the bill. Please verify the recorded reading and issue the appropriate correction.

For a missing payment:

I paid Rs. 18,450 through mobile banking on 8 July 2026, but the amount is still shown as unpaid. The transaction was successful and was not reversed. The receipt and transaction ID are attached. Please verify and update the payment.

Avoid vague messages such as “my bill is wrong” or “solve my electricity problem.” Specific facts make the complaint easier to investigate.

What Happens After a Complaint Is Submitted?

The official CCMS information says complaints are auto-acknowledged within 24 hours. It also states that the system aims to resolve complaints within 14 days, although complex investigations may require additional time and the customer should be informed about an extension. (ccms.pitc.com.pk)

These are process targets rather than a guarantee that every issue will be completed within that period. Outages and simple service complaints may be handled more quickly, while meter testing, billing investigations, and disputed charges may take longer.

How to Escalate an Unresolved Complaint

If the complaint is closed without a satisfactory resolution, first review the status and history to see what action was recorded.

Reply or follow up using the original ticket number and explain why the resolution did not address the issue. Provide any missing evidence and ask for the complaint to be reviewed.

The PITC complaint page provides the following escalation email for concerns that were not resolved satisfactorily:

[email protected]

It identifies this as the email address for the Head of Quality and Assurance. (PITC Bill Service)

An escalation should include:

• The original complaint number
• The date the complaint was registered
• The resolution recorded by the system
• Why that resolution is inadequate
• Previous supporting documents
• The specific action you are requesting

Do not open several identical complaints at the same time unless support instructs you to do so. Multiple tickets can split the information and make follow-up more difficult.

Tips for Getting Better Support

Keep the Complaint Number

Save the ticket number as a screenshot and write it down elsewhere. You will need it when checking the status or escalating the case.

Use the Same Contact Number

Use a mobile number you can access and keep it active. Complaint updates or verification codes may be sent to it.

Attach Clear Evidence

Photographs should be readable and show the full meter display and meter number. Receipts should clearly show the payment status, date, amount, and transaction ID.

Record Dates and Names

Note when you called, visited an office, submitted documents, or received a response. When appropriate, record the office or designation of the person who handled the matter.

Remain Precise and Professional

Focus on verifiable details rather than assumptions. A calm, factual complaint is more likely to be understood and routed correctly.

Do Not Share Security Credentials

MEPCO, PITC, banking staff, and complaint representatives should not need your banking password, card PIN, mobile-wallet PIN, or OTP to investigate an electricity complaint.

Confirm Any Payment Advice

If someone tells you to pay a revised amount, request an official corrected bill, system-generated amount, written instruction, or authorized payment document. Do not transfer money to a personal account.

Keep Records Until the Issue Is Fully Resolved

Retain the corrected bill, payment proof, complaint history, meter photographs, and written response. Check the next bill to ensure the correction has been properly carried forward.

Useful Official Links

• Register a complaint through CCMS
• Track a complaint by ticket number
• Track complaints by reference number
• Review PITC complaint channels and escalation details
• Open the official MEPCO bill portal

These official services should be preferred over third-party websites or unofficial social-media accounts when submitting personal information or account documents.