How to Correct the Name, Address, or Tariff on a MEPCO Connection

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An incorrect name or address on an electricity bill is more than a cosmetic problem. It can make a property sale harder, confuse the person responsible for arrears, and create trouble when you later request a meter shift, load extension, or disconnection. A wrong tariff can be even more serious because the category controls how the connection is billed and what use MEPCO has approved.

The remedy depends on what changed. A buyer usually needs a change of name, not a new meter. A family member taking over after a consumer’s death needs succession documents. A tenant may need the owner’s consent. A house converted partly into a shop may need a tariff change, and moving an existing meter to another property is a shifting case. This guide separates those routes and explains the paperwork and payment issues without promising a fixed fee that may become outdated. It was checked on 17 August 2026.

Decide which correction you actually need

Start with the latest bill. Note the reference number, consumer name, service address, tariff code, sanctioned load, meter number, and whether there are arrears or installments. Compare the bill with the property document and the connection’s actual use. If only a spelling or address line is wrong but ownership and use have not changed, ask MEPCO whether a record correction is sufficient. If the property changed hands, use the formal change-of-name process so the utility record follows the current owner.

Do not submit a new-connection application simply because the bill has the previous owner’s name. A new connection can create a second account while leaving the old record and arrears unresolved. MEPCO’s Consumer Service Manual says that when a property is sold, the new owner should apply for a change of name. The same chapter covers succession after the consumer’s death, company ownership changes, shifting, load changes, and tariff changes as separate procedures.

Change of name after buying a property

The core documents listed in the manual are ownership proof or sale deed, a copy of the last paid bill, an attested CNIC copy of the applicant, and the power-supply contract. The last bill should not have outstanding arrears, deferred amounts, or installments pending under the manual’s checklist. Bring originals for inspection and keep copies of everything you submit.

Before applying, ask the seller for evidence that the last bill is paid and check the meter reading at handover. Photograph the meter, meter number, seals, and the date of possession. The photograph does not replace MEPCO’s record, but it helps establish what was visible when responsibility changed. If the bill shows arrears, do not rely on a verbal promise that the seller will clear them later. Ask the customer service office how the account can be corrected and obtain the answer in writing.

The application form and power-supply contract must use the exact spelling and CNIC details. A mismatch between the sale deed, CNIC, and form can cause a return for correction. Use the same address format consistently, including house number, street, village, tehsil, and district where those fields are requested. If the property document uses an old address, attach the supporting evidence that links it to the connection’s service address.

The security deposit may be updated at prevailing rates, with the previously paid deposit adjusted. This is not a single universal “name-change fee.” The amount shown by MEPCO depends on the tariff, sanctioned load, and current approved rates. If MEPCO issues a demand notice, pay only through the designated bank or official online route and keep the receipt.

Change of name after the consumer’s death

When the account holder has died, the legal heir or heirs should use the succession route rather than presenting an informal family letter. The manual refers to a succession certificate granted by a court of competent jurisdiction. The practical document list can depend on the case, so ask MEPCO whether the certificate, death certificate, CNICs of heirs, affidavits, or consent from multiple heirs is required for the specific connection.

Make sure the names in the succession document and the application are consistent. If several heirs exist, ask whether one person may be authorised to execute the power-supply contract and what consent is required from the others. Do not submit original family documents without a receipt. The security deposit is subject to update at prevailing rates, with adjustment of the amount already held.

Tenant, landlord, and company cases

A tenant is not the same as a new owner. A tenant requesting service or a record change may need the landlord’s No Objection Certificate, ownership proof, the owner’s affidavit, and CNIC copies. The landlord should read the declaration carefully. The CSM places responsibility for certain default amounts on the owner and allows specific action where a tenant remains a defaulter, so neither party should sign a blank NOC.

For a company, MEPCO’s checklist includes the certificate of incorporation, a board resolution authorising the person who will sign the application and power-supply contract, and a list of directors with complete addresses and CNIC copies. A merger may also require a court order. If the company name changes without a property sale, explain the corporate event to the customer service officer so the application is routed as a company ownership change rather than an ordinary individual transfer.

Correcting an address or service location

An address correction should be distinguished from shifting a connection. If the physical meter remains at the same premises and only the written address is incomplete or inaccurate, ask the subdivision or customer service centre for a record correction. Take the bill, CNIC, ownership or tenancy document, and any municipal or postal evidence that identifies the location. A correction must not be used to conceal a meter at a different property.

If you are moving the connection to another property, apply for shifting. The manual says the proposed site must be within the DISCO’s service area and in the name of the connection owner or eligible legal heir. Shifting requires ownership proof for the existing and proposed sites, a wiring test report, the last paid bill with no pending arrears or installments, and an attested CNIC. It can involve removal and installation charges, new material, updated security deposit, and technical checks on the feeder and transformer.

Do not build around an existing pole, transformer, or line and then assume MEPCO must move it for free. Relocation of a distribution facility at a consumer’s request is generally subject to feasibility and the consumer’s expense. Ask for a written estimate before authorising work.

Changing a domestic, commercial, or other tariff

Tariff follows the approved purpose of supply, not merely the owner’s preference. A domestic connection used for a shop, office, workshop, or other commercial purpose may need a tariff change. Likewise, a connection should not be labelled commercial when the premises and use meet the requirements of a different category. The correct category can affect energy charges, fixed charges, security deposit, sanctioned load, and technical requirements.

The manual’s checklist for a tariff change includes a wiring test report from the Electric Inspector or authorised contractor, a copy of the last paid bill with no arrears, an attested CNIC, the power-supply contract, capital cost where applicable, and payment of the security deposit at prevailing rates after adjustment of the old deposit. MEPCO may inspect the premises and confirm that the requested tariff is technically and legally appropriate.

Do not change the way you use the connection while waiting for approval. The CSM prohibits using electricity for a purpose other than the one for which it was sanctioned, and misuse can lead to disconnection or legal action after the prescribed process. If your business is small or operates from part of a home, explain the layout and use to MEPCO rather than guessing the category.

Tariff rules and rates are approved and notified through the regulatory process. MEPCO should make the applicable schedule available and answer questions about the category. Ask the officer to identify the tariff code, effective date, and any difference in security deposit or capital cost on the written estimate.

Application and follow-up process

Use the prescribed application form and submit it in person or through the official MEPCO online channel where available. Request an acknowledgement with a serial number, registration number, or case ID. The Consumer Service Manual says customer service centres and one-window operations receive consumer complaints and applications, and MEPCO’s published service information lists facilities for change of name and tariff applications.

If the application is returned, ask for the exact missing document or reason. Common avoidable problems include a last bill with unpaid arrears, a CNIC name that does not match the form, a missing test report, an NOC without the owner’s identification, or an address that cannot be tied to the property. Correct the file instead of creating a new reference number.

Keep a simple timeline: submission date, case ID, survey date, demand-notice date, payment date, and approval or record-update date. Ask how the revised bill will show the change and inspect the first bill after approval. Check the name, address, tariff, load, meter number, and opening or current reading. If any field remains wrong, report it against the same case.

What if there are arrears?

Arrears should be resolved before a transfer or tariff change is treated as complete. A paid bill and bank receipt are stronger than a screenshot or verbal assurance. If the bill includes an amount you already paid, take the original payment proof to the revenue office or bank channel identified by MEPCO and ask for an adjustment.

Do not sign an agreement accepting an unknown balance merely to get the name changed. Ask MEPCO to separate the current consumer’s responsibility from a previous owner’s dispute and to state the basis for any demand. Where a complaint remains unresolved, use the official customer-service and escalation channels, retaining the complaint acknowledgement.

FAQs

Does buying a house require a new MEPCO meter?

Usually not if a service connection already exists. The buyer generally applies for a change of name with ownership proof, the last paid bill, CNIC, and power-supply contract. A new connection is a different process.

Can I change the name if the previous bill has arrears?

The detailed manual lists the last paid bill without arrears, deferred amounts, or installments among the change-of-name documents. Ask MEPCO how to resolve or formally dispute the balance before filing.

Can a tenant change the connection into their own name?

The required route depends on the tenancy and owner’s consent. Expect an owner NOC, ownership proof, affidavit, and relevant CNIC copies. Ask MEPCO to confirm the exact checklist for the premises.

How do I change a domestic connection to commercial?

Apply for a tariff change with the wiring test report, paid bill, CNIC, power-supply contract, and any applicable capital cost or security-deposit difference. Do not use the connection for a different purpose while approval is pending.

Is address correction the same as shifting?

No. A written-address correction keeps the meter at the same premises. Shifting moves the connection to another site and involves ownership, technical, payment, and installation requirements.

Editorial source notes

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