MEPCO Helpline Numbers, Customer Service Centers, and Complaint Channels
Finding the right MEPCO contact can be harder than describing the problem. A power failure needs a fast fault report; a wrong reading needs a billing or meter review; and an unresolved complaint may need regulatory escalation. The number printed on a random website or shared in a WhatsApp group may be outdated, so this directory focuses on official MEPCO, PITC, and NEPRA channels.
The most widely published starting points are 118 and 0800-63726. PITC’s Customer Complaint Management System (CCMS) also lists SMS 8118 and [email protected]. Use the official websites linked below to confirm any change in numbers, office hours, or online forms before sharing account details.
Quick contact guide
| Need | Official starting channel | What to have ready |
|---|---|---|
| Power outage, fault, or urgent service issue | 118 or local MEPCO complaint centre | Reference number, area, landmark, callback number |
| Written complaint or complaint tracking | PITC CCMS | Reference number, complaint details, evidence |
| SMS complaint | 8118 | Reference number, area, short description |
| MEPCO customer contact | 0800-63726, as published by MEPCO | Reference number and the issue |
| Billing correction or meter inspection | Relevant MEPCO customer service centre | Bill, meter photograph, previous bills |
| Complaint not resolved by MEPCO | NEPRA Consumer Affairs | MEPCO complaint record and supporting documents |
The table is a starting map, not a guarantee that every issue is handled by every channel. For a dangerous wire, burning transformer, or exposed electrical equipment, move away and report the hazard urgently. Do not wait for an online form if immediate safety is at risk.
MEPCO helpline 118
Call 118 for an electricity complaint or service issue. Give the operator the MEPCO reference or consumer number, the exact locality, a nearby landmark, your mobile number, and a short description. For an outage, say whether the whole area is without supply or only one house, and mention any visible transformer, pole, or wire problem without approaching it.
Ask for the complaint number and repeat it back before ending the call. Note the date and time, the number you called, and any promised follow-up. If you call again, quote the existing complaint number rather than opening an unrelated duplicate case.
118 is a complaint route, not a substitute for every customer-service transaction. A tariff change, name correction, meter replacement, or detailed billing dispute may require documents or a visit to the relevant office. Start with 118 when unsure, but keep a written record and use CCMS or a customer facilitation centre for cases that need evidence.
MEPCO number 0800-63726
MEPCO’s telephone directory and customer-service pages publish 0800-63726 as a customer contact number. The same directory mentions 118 or 0800-63726 for online complaints. Since telephone directories can be revised, check the live MEPCO page before printing this number in a poster or relying on it as the only contact.
When you reach an office or call centre, identify the account first and then ask for the correct department. Do not read out an OTP, mobile-wallet PIN, bank password, or internet-banking credentials. A genuine complaint handler may need account and contact information, but payment authentication secrets should remain private.
PITC CCMS: register, track, and escalate a complaint
The PITC CCMS website provides Register Your Complaint and Track Your Complaint options. It lists three additional channels: call 118, SMS 8118, and email to [email protected]. The system’s published process says that a complaint is auto-acknowledged within 24 hours and that it works toward resolution within 14 days, while complex investigations may require an extension.
CCMS is especially useful when a complaint needs a trail. Select MEPCO, enter the reference details carefully, explain one issue, and attach the bill, meter photograph, or payment evidence where the form permits. Save the tracking number and confirmation. If a case is closed without solving the issue, reply with the exact unresolved point and the earlier number.
Do not send the same dispute repeatedly through different channels without quoting the existing number. Duplicate entries can make the history harder to follow. If an outage is active, a call can be quicker; use CCMS afterwards if the fault remains or the service record needs escalation.
SMS 8118
CCMS publishes 8118 as an SMS complaint route. Keep the text short and include the reference number, town or area, and the central problem. Follow the format in any automated response because a service may change its required keywords. Save both the sent message and the reply.
SMS is useful when mobile data is unavailable, but it is not the best place for a long explanation or multiple attachments. If the matter concerns a wrong bill, estimated reading, or payment not posted, use CCMS or a customer service centre to submit supporting documents as well.
Customer service centres and local offices
MEPCO’s telephone directory lists circle-level contacts and map links for its operating areas. The published directory includes Multan, D.G. Khan, Vehari, Bahawalpur, Sahiwal, Rahim Yar Khan, Muzaffargarh, Bahawalnagar, and Khanewal circles. Your correct office depends on the connection’s subdivision and the service address, not simply on the nearest large city.
For a billing correction, meter reading, duplicate bill, due-date issue, installment request, tariff or name change, ask for the relevant customer service or facilitation centre. MEPCO material describes customer-service facilities that include bill correction, duplicate bills, online complaint registration, new-connection applications, name and tariff changes, and load applications. The responsible officer and available service can vary by office and case.
Before visiting, take the latest bill, a previous bill, a clear meter photograph, payment receipt if relevant, and identification documents where required. Ask the receiving official to record the complaint and give you an acknowledgement number. If the office refers you to a sub-division or revenue office, write down the designation and destination so the next visit is purposeful.
The official telephone directory is more useful than a static list of addresses because it links circles and can be updated. Open the relevant circle entry from MEPCO’s directory and check the current map or contact details. Do not assume a phone number found in an old PDF is still assigned to the same person; MEPCO notes that officer names and postings can change.
Which contact should I use for common problems?
Power outage or feeder fault
Call 118 and provide the area, landmark, and reference number if available. If the outage is widespread, say so; if only your premises is affected, check the main breaker safely and report the service issue. Never touch a fallen wire or attempt a transformer repair.
Wrong reading or high bill
Use CCMS or the local customer service centre. Include the disputed bill, previous bill, reading dates, and a dated photograph of the meter. Ask for a complaint number and keep paying undisputed bills by their due dates unless MEPCO grants written relief.
Bill paid but arrears remain
Use the payment channel’s receipt and transaction ID, then report the issue through CCMS or the relevant office. Confirm that the correct reference number was used. Do not pay a second time just because an online balance has not updated.
Defective or suspected unsafe meter
Report it to 118 and the customer service centre. Do not break a seal or open the meter box. Request an inspection and keep photographs taken from a safe position.
New connection, name, tariff, or load request
Ask the relevant customer facilitation office about the current process and documents. These are not normally resolved by a short outage complaint. MEPCO’s official service pages and customer-service material should be checked for the current application route.
Escalating beyond MEPCO
NEPRA’s Consumer Affairs Department provides an online complaint system and tracking. Its published requirements indicate that consumers should first approach the distribution company and that the matter should not be pending in another court, tribunal, or forum. Keep the MEPCO complaint number, bills, receipts, photographs, and correspondence before filing with NEPRA.
NEPRA escalation is for a complaint that MEPCO has not redressed or has unjustly turned down. It is not the first choice for an active outage or an electrical safety emergency. The official NEPRA form may ask for an affidavit and details of the earlier representation, so a careful local complaint record saves time.
Protect yourself from fake contacts
MEPCO, PITC, and NEPRA will not need your mobile-wallet PIN, bank password, or one-time payment code to register a complaint. Do not pay an unofficial “fast resolution” fee. Check that a website uses the correct official domain, and type the address yourself rather than opening a suspicious shortened link. For payment issues, use only the bank or wallet’s official support route and keep the transaction receipt.
Frequently asked questions
What is the official MEPCO complaint number?
118 is the main contact-centre number published by PITC CCMS and MEPCO material. MEPCO also publishes 0800-63726. Verify current details on the official pages because contact arrangements can change.
Can I send a MEPCO complaint by SMS?
Yes. PITC CCMS publishes SMS 8118 as a complaint channel. Include the reference number and a concise issue description, save the reply, and use CCMS or an office when documents are needed.
Where do I find my local MEPCO customer service centre?
Start with MEPCO’s Telephone Directory and select the circle covering your connection. The published circles include Multan, D.G. Khan, Vehari, Bahawalpur, Sahiwal, Rahim Yar Khan, Muzaffargarh, Bahawalnagar, and Khanewal. Confirm the subdivision before visiting.
How do I track a complaint?
Use the Track Your Complaint option on PITC CCMS with the acknowledgement or tracking number. Keep a screenshot and quote the same number in follow-up calls or emails.
When should I contact NEPRA?
Approach MEPCO first. If the issue is not resolved or is unjustly turned down, use NEPRA’s official Consumer Affairs complaint system with the earlier complaint record and evidence.
Editorial source notes
- MEPCO Telephone Directory 2024 — published 118, 0800-63726, circle names, and office links; verify changes before publication.
- MEPCO Customer Services — official customer-service contact page.
- PITC Customer Complaint Management System — 118, SMS 8118, CCMS email, complaint registration, tracking, and service expectations.
- NEPRA Consumer Complaint Management System — official escalation and tracking route.
- NEPRA Consumer Service Manual — consumer-service and complaint framework.