MEPCO New Connection Guide: Application, Documents, Fees, and Tracking

Byadmin

Moving into a newly built house, opening a shop, or taking possession of a property without a meter can make electricity feel like one more complicated government process. The good news is that a MEPCO new connection follows a defined sequence: prepare the application and evidence, submit it to the correct office or official online channel, keep the tracking number, pay the demand notices, and wait for the distribution company to install and energize the meter.

This guide explains the process for MEPCO customers, including commercial, tenant, company, and higher-load cases. Rules, tariffs, security-deposit rates, and online screens can change, so use the demand notice and MEPCO or NEPRA’s current instructions as the final authority. Checked 17 August 2026.

Before you apply: confirm that you need a new connection

First check whether the property already has a live or previously installed MEPCO connection. If a meter is present and only the owner’s name is wrong, the correct request may be a change of name. If the connection was removed, the best route may be reconnection or shifting rather than a completely new application. Starting the wrong case can create avoidable questions about old arrears, ownership, and the previous reference number.

The load matters from the beginning. On the form, list appliances and approximate wattage. Do not understate the load for a cheaper estimate: a home that later adds air-conditioners or a pump may need a load extension and higher security deposit. The tariff and technical review must also match the real purpose of supply.

Documents usually required for a MEPCO new connection

The Consumer Service Manual application form identifies the evidence that accompanies a new-connection request. Prepare clear copies and keep the originals available. The exact checklist can vary with the premises, tariff, load, and any later clarification, so have the concerned MEPCO office confirm it before submission.

For a typical owner-occupied house or shop, prepare:

  • Proof of ownership or another property document accepted by MEPCO.
  • The owner’s affidavit on the prescribed non-judicial stamp paper, covering any previous connection at the premises and outstanding dues discovered later.
  • An attested copy of the applicant’s CNIC and the CNIC copy of a witness.
  • A completed application form and power-supply contract in the required form.
  • A wiring test report issued by an Electric Inspector or an authorised wiring contractor.
  • An approved map, site plan, layout plan, or civic-authority NOC where required.

The wiring test report confirms that the customer-side installation has been checked before connection. Use an authorised person and make sure the applicant name, address, and load agree with the application.

Tenants need more paperwork. In addition to ownership proof and the owner’s affidavit, provide the landlord’s No Objection Certificate and relevant CNIC copies. The manual places responsibility for certain default amounts on the owner, so a landlord should understand and sign the arrangement rather than hand over a blank form.

Applications in a company’s name require a certificate of incorporation, board resolution authorising the signatory, and the list of directors with addresses and CNIC copies. A housing scheme, plaza, high-rise, or industrial site may need approved layout documentation and technical material. A stone-crushing plant also needs an environmental NOC.

There are exceptions to the map or NOC requirement in some rural, approved-scheme, old-colony, or already-developed situations. Ask MEPCO to record which exception applies; do not simply leave the document out.

How to submit the application

The prescribed forms are available in English and Urdu through the distribution company’s office and website. MEPCO’s Consumer Service Manual allows submission in person or through the DISCO’s online channel. Use the new-connection entry point linked from MEPCO’s official website or visit the customer service centre; be careful with private websites, social-media agents, and links that ask for an unofficial fee or your banking password.

When submitting online, save the confirmation page and uploaded files. In person, ask for the acknowledgement receipt before leaving. It should give you a serial number, registration number, tracking ID, or case ID—the key to the rest of the process. Photograph it and write the number somewhere safe.

MEPCO may ask for an original or attested document before energisation, even if the initial application was online. Keep the ownership document, CNICs, affidavit, wiring report, and payment records together. If something is missing, request the requirement in writing or through the official portal so you can answer the exact objection.

Site survey, scrutiny, and the demand notice

After registration, MEPCO checks the application, verifies the wiring report, surveys the site, and assesses whether the requested load can be served. A loaded transformer, new service wire, or larger load may make it a technical case.

If the application is acceptable, MEPCO prepares a service-cost estimate and issues demand notices. This is the payment request for the new connection, commonly involving connection or capital costs and the security deposit—not a monthly electricity bill. The amount depends on category, load, material, site work, and current rates, so there is no single fixed amount for every applicant.

Read the amount and due date. The manual provides a payment period and describes a possible grace period when requested before expiry. The notice should identify the designated bank or approved online route. Pay only that amount and retain the receipt, transaction reference, and paid notice.

Do not hand cash to a person who claims to be a field worker or pay a “file movement” charge absent from the notice. If an amount seems wrong, ask the subdivision or customer service centre to explain it before paying. Once a notice has been issued and paid in full, the manual says a further demand cannot be raised merely because material costs escalated; keep the notice and receipt.

The security deposit is separate from the connection work. It is tied to the tariff and sanctioned load, and it can be updated when the connection type or load changes. Current rates should be confirmed from the applicable MEPCO/NEPRA schedule, not copied from an old article. This is one reason the safest online guide explains the components and points customers to the current demand notice instead of publishing an attractive but quickly outdated rupee figure.

Paying and tracking the case

After payment, return or upload the paid demand notice if MEPCO requires it. The payment must be acknowledged in the case record. Use the same tracking ID or case ID to check the status through the official MEPCO facility, which lists registration and tracking among its customer services.

A useful tracking log has five entries: application date and case ID; survey date; demand-notice issue and payment dates; and meter installation or energisation date. Add the name and designation of any official who asks for a correction.

If the status does not move, check that the documents are complete and the payment has posted. Then contact the subdivision or customer service centre with the receipt and case ID. Ask for the pending step—scrutiny, estimate, payment acknowledgement, work order, material, or metering installation. Avoid a duplicate application unless MEPCO instructs you to file one.

How long does a new connection take?

The official Consumer Service Manual divides applications by load and voltage. Its table lists Category 1 (up to 15 kW at 400 volts) at 30 days across registration, survey, estimate, work order, and metering. Category 2 (above 15 kW up to 70 kW) is listed at 44 days, and Category 3 (above 70 kW up to 500 kW) at 58 days. Higher-voltage categories take longer.

Treat those figures as a process timetable, not a promise that every house receives power on day 30. They assume valid documents, payment, and workable network conditions. Missing documents, unavailable material, or a premises dispute can delay the case. Confirm the timetable against the revised CSM dated 26 November 2025.

If MEPCO misses a stipulated step, the manual says it should give reasons for each day of delay in writing, with a copy to the Authority. Keep the acknowledgement, notices, payment proof, and tracking screenshots. If customer-service follow-up fails, use MEPCO’s complaint channel and, where appropriate, NEPRA’s process. Ask for the reason for any unexplained change of load or tariff.

Meter installation and the first bill

Before installation, make sure the meter location is accessible and safe. Check the meter number and initial reading when installation is completed, and retain the paperwork. The power-supply contract records the connection, sanctioned load, tariff, demand notices, and safety compliance.

Once the meter is energised, check the first bill. Confirm the name, address, tariff, sanctioned load, meter number, and opening reading. The manual says the first bill should be issued within two months of connection. Report a late or implausible bill promptly with the installation record and meter photograph.

Common mistakes to avoid

Avoid preventable mistakes: mismatching the CNIC name, submitting unclear ownership evidence, choosing the wrong tariff, under-declaring load, forgetting the landlord’s NOC, losing the case ID, or using an unofficial payment channel. A connection also does not prove property ownership; the manual expressly distinguishes electricity service from title.

Never energise wiring yourself or allow an unsafe temporary connection; installation and sealing must use the authorised process. If unsure whether you need a new connection, name change, reconnection, shifting, or load extension, show the previous bill or meter details to MEPCO first.

FAQs

Can I apply for a MEPCO new connection online?

MEPCO publishes online registration and tracking facilities, and the Consumer Service Manual permits online submission through the DISCO’s official channel. Start from MEPCO’s website or a verified customer service centre, and keep the case ID.

What documents does a residential applicant need?

Expect ownership proof, the owner’s affidavit, attested CNIC copies for the applicant and a witness, application and power-supply forms, a wiring test report, and any map, site plan, or NOC applicable to the location. The office may request originals.

How much is the MEPCO new-connection fee?

There is no single safe amount. The official notice calculates connection or capital costs and security deposit according to load, tariff, material, site work, and current rates. Pay the printed amount and verify unexpected charges with MEPCO.

Can a tenant apply for a connection?

Yes, but the tenant normally needs the landlord’s No Objection Certificate, ownership evidence, the owner’s affidavit, and relevant CNIC copies.

How do I track my application?

Use the serial number, registration number, tracking ID, or case ID on the acknowledgement. Check the official MEPCO facility or take the receipt to customer service. Keep payment proof if the status stalls.

What if I already have a meter at the property?

You may need a change of name, reconnection, shifting, or load extension. Take the previous bill, meter number, and ownership documents to MEPCO before filing.

Editorial source notes

Similar Posts